Young women’s rights and responsibilities statement

You have the right to:

• have your personal information handled in accordance with the Information Privacy Act 2009 (Qld) and the Information Privacy Regulation 2009 (Qld) as outlined in Zig Zag’s Privacy Statement;
• receive all information about yourself in clear and understandable language;
• choose to have no identifying information kept on you in relation to your counselling or group work;
• access all information within your case files in keeping with existing case file policies;
• be informed about services provided at Zig Zag and make a choice about services you wish to access.

You have the responsibility to:

• provide to the best of your ability, accurate and relevant ongoing information to ensure appropriate service provision.

You have the right to:

•  receive service regardless of social status, ability, sexuality, culture, language, ethnicity, religion or political belief;
• a service which strives to be responsive to your social, cultural, physical and emotional needs within available resources and within core business of Zig Zag;
• request the use of an interpreter or other relevant supports as outlined within Zig Zag’s access and equity policy;
• be informed of eligibility criteria for Zig Zag services;
• be informed of changes that will impact on your access to Zig Zag services;
• to request a change of staff member (where possible) if you are not comfortable, or receive an appropriate referral;
• to end access to services;

You have the responsibility to:

• keep appointments or notify Zig Zag if you are unable to attend;
• to engage in the service you have negotiated to access at Zig Zag.

You have the right to:

• receive a professional and high quality service;
• know your worker’s qualifications;
• refuse participation in research or media work;
• refuse the presence or services of students on placement and/or volunteers within individual counselling and support.

You have responsibility for:

• the consequences of any decisions you make.

You have the right to:

• be treated with respect and dignity.

You have the responsibility to:

• treat workers and other young women with curtesy, consideration and respect;
• act in a way which respects the rights of other young women and workers.

You have the right to:

• receive services in a safe, supportive and confidential environment;
• expect Zig Zag to identify and develop responses to address risk factors that could impact on the safety of children and young people;
• input into responses to risk factors where it is appropriate and safe to do so;
• request a copy of the Risk Management Policy and Procedures if you wish.

You have the responsibility to:

• respect Zig Zag premises and worker’s space;
• act in a way which is not threatening or violent;
• respect Zig Zag workers when they are required to take action to ensure a duty of care for the safety of young women, her children, and/or workers.

You have the right to:

• receive a copy of Zig Zag’s Privacy Statement and to ask for this to be explained to you;
• be informed about the limitations of privacy and confidentiality as outlined within Zig Zag’s confidentiality policy guidelines.

You have the responsibility to:

• act in a way which respects the privacy and confidentiality of other young women and workers.

Zig Zag believes that young women make a valuable contribution to the service.   

You have the right to:

• provide positive or negative comments about the services you receive eg by talking direct to a worker  or anonymously by using the Service User Feedback Form;
• participate in planning and evaluating the service through evaluations and feedback processes;
• make a formal complaint and have a fair investigation process.

You have the responsibility to:

• accept feedback in an appropriate manner from Zig Zag regarding your behaviour;
• be accountable for allegations made, including substantiation of claims.